Privacy Policy
At Broken Car Collections (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy sets out how we collect, use, disclose and safeguard your personal data when you visit our website or engage with our services. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal data when you interact with us, such as when you submit an enquiry, register for services, or otherwise engage with us. This may include your name, email address, telephone number, postal address, vehicle details (make, model, registration), and other relevant information related to your broken or unwanted vehicle. This could include details like make/model/year of registration as well as relevant vehicle-related data related to its sale/purchase transaction.
2. How We Use Your Information
We utilize your personal information for the following purposes:
- Respond to inquiries and deliver services you request, such as car collection and assessment.
- Communication regarding our services, schedule, changes, quotes and confirmations.
- Facilitating the sale, collection and disposal of broken vehicles by verifying their details, ownership and transport/logistics arrangements.
- Customise and enhance our website, services and user experience.
- Compliance with legal or regulatory obligations, managing risk, detecting and preventing fraud or misuse are among our goals.
- Marketing or promotional communications (when appropriate or we otherwise have a legitimate interest). At any time, you can opt out of receiving these communications.
3. Disclosure of Your Information
We do not sell, rent, or share any of your personal information for marketing purposes without first seeking consent from you. However, we may disclose it if necessary:
- Service providers and agents who help us in providing our services (transport/logistics providers, vehicle repair/processing partners and IT service providers).
- Where it is required by law or necessary, we cooperate with regulatory, government or law-enforcement authorities in order to safeguard our rights, property or the well-being of others.
- Businesses we merge, acquire, or are acquired by are only done so on the condition that they adhere to similar privacy practices and apply them.
We take reasonable measures to ensure that any third party to whom we disclose your data adheres to this policy.
4. Cookies and Tracking Technologies
Our website may utilize cookies, web beacons, tracking pixels and other technologies to collect site usage data and personalise your experience. Cookies help us remember your preferences, understand usage patterns and enhance functionality. Most web browsers allow users to block or delete cookies, though please be aware that if you do this you may no longer be able to access certain features of our site.
5. Data Security & Retention
To safeguard your personal information, we implement appropriate technical and organisational safeguards. Access to it is restricted only to team members or approved service providers who need it in order to provide services.
6. Your Rights
Under applicable privacy laws, you may have the right to:
- Contact our offices directly and obtain access to any personal data we are holding about you, along with copies.
- Correct or update any inaccurate or outdated personal information that has been provided about yourself.
- Request the deletion or removal of your personal information where we no longer require it for its original purpose, or where consent has been withdrawn and we have no other legal justification to hold on to it.
- Request that we restrict or object to specific types of processing of your personal information.
- Withdraw your consent where processing is based on it. To exercise these rights, please reach out to us using the details listed below and we will respond within a reasonable period.
7. International Transfers
When we send your information outside Australia (for instance, to service providers located elsewhere), we take all appropriate safeguards and follow applicable privacy laws when doing so.
8. Children & Minors
Our services are not directed at children under 16 years of age and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child under 16, please contact us and we will take steps to delete it.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will be shown at the top. To stay up-to-date, review it regularly as your continued use of our services after changes have been posted constitutes agreement to accept them.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact:
Broken Car Collections
- Email: info@brokencarcollections.com.au
- Address: U 703 1 Main Lane, Merrylands NSW 2160
- Phone: 0455060576